"We've hired Carpet Palace twice to do carpet work in our home. The first time was after a flooding incident in our basement that left our carpet there ruined, some years ago. Carpet Palace came around, did an estimate, and within a week or so had guys over installing the new carpet. The second time around was today, when we got new carpet installed in our den. The quality of the carpet is good, and installation didn't take more than a couple of hours at most. The workers were very good, and didn't spend a lot of time lollygagging and talking. They came in and did their job and went out, no fuss. They also moved around this big bookshelf we have, which was great (so the carpet would reach everywhere). It was also a lot cheaper than getting hardwood flooring (about $600 or $700 for carpeting, compared to $2500 for the cheapest wood, $3200 for bamboo). I would definitely recommend these folks for anyone who needs carpeting."
"I just bought a new house in Bethesda and we waited way too long to decide to carpet the upstairs bedrooms. I went in on a Friday, picked out the exact carpet I wanted (Karpet King had the same carpet for $1 more per square foot and couldn't have it delivered/installed by the next week), and had the measurements done within the next 1 1/2 hours. Although they could not make any promises that they would have it installed the next week, Alex expedited my order and had it installed by the next Thursday, all in time for my move on Friday. While I understand that some others have had a poor experience in customer service, my experience was quite the opposite. Carpet looks great! Would definitely use them again."
"I live in Ch Chase and have been using Carpet Palace for 15+ years. This is a good local business run by individuals who know what they are doing. They are low key - not high pressure salesmen, and have the best knowledge of their products and will give you a lot of good options. They carry all the good brands and have no ties to any company, so they aren't going pressure you to go with a particular brand. They will be brutally honest on the advantages/disadvantages of specific carpet types or brands. They also have very very good installers, and always have delivered and installed as promised. Also very good at making custom area rugs to fit an odd shaped room. Prices are good, but even if I found a cheaper price elsewhere, I'd stick with this place - they are extremely reliable and will do a great job. We've had a lot of odd rooms that were difficult to install, and they really came through.
Lots of neighbors around here use them. If you are looking for a good carpet store that you can depend on for the long term, this is the place. Also, I've known the salesmen there - they are good people and have been there since day one. It's always refreshing when you go back to a store and the salespeople remember you and your house and what carpet is already in it. Can't do much better than that!"
"We used Carpet Palace for both our new home and to redo a condo. We got their name from our interior designer. Their advice was great, Ari quickly figured out my wife's taste, offered us lots of options, and helped us choose carpets and rugs quickly. They installed them right on time, we had a tight schedule with the builder and they met all our requirements. Their work was very high quality. Yes, they can be a little abrupt but the place has high quality and reasonable prices and their service is great. You get the feel of an old fashioned family business."
"Incredible selection, expertise, service, and price. Last Sunday, Steve helped me select a stair runner and two area rugs he could bind from their vast remnant inventory. He listened to what we were looking for and had great suggestions that wound up saving us several hundred dollars. He even showed me both patterns in other recent installations so I could visualize how it would look in my home. He came out that day to measure ("measure twice, cut once" as he says) and even customized the cut for the stairs so it would look absolutely perfect. On Thursday morning, right on time, his team arrived with both of the beautiful area rugs, pads (which we weren't expecting at that price) and installed the stair runner perfectly in one hour. We are delighted with the results and the service and will certainly return soon for other rugs."
"I had an excellent experience working with Carpet Palace. They helped my family select carpets from beautiful remnant pieces. The finished rugs were delivered and installed less than one week later, the installers we're professionals and not only installed our new carpet but helped us correct a previously owned rug/pad. I will go to Carpet Palace for all future floor coverings, and strongly recommend this business."
"I found their selection and pricing to be excellent. They installed the carpet quickly and expertly and it looks wonderful."